1. Introduction

1.1. Welcome to www.bitmartpower.com. By accessing and using this website, you agree to be bound by these Terms and Conditions. These Terms and Conditions govern your use of the website, including the purchase of products, and your relationship with Bitmart.

2. Products and Services

2.1. Bitmart sells renewable energy products, including inverters, batteries, solar panels, UPS & Backup Battery products, and generators.
2.2. Bitmart may provide information regarding the products and their applications. However, such information is for informational purposes only, and Bitmart makes no warranties, express or implied, as to the accuracy, usefulness, or completeness of such information.
2.3. All products are subject to availability. Bitmart reserves the right to discontinue any product at any time without notice.

3. Ordering and Payment

3.1. Orders must be paid in full before any stock is procured. Bitmart reserves the right to communicate price changes to clients on all orders, even after they have been placed and paid.
3.2. Bitmart accepts payment via EFT or credit card. A surcharge may be added to credit card payments to cover merchant card payment fees.
3.3. Bitmart is not responsible for any errors made by the client during the ordering process. The client is responsible for ensuring that the order details are correct.

4. Delivery

4.1. Bitmart offers nationwide delivery.
4.2. Bitmart is not responsible for any delays in delivery caused by the courier or any other third party.
4.3. The client is responsible for ensuring that the delivery address is correct and that someone is available to receive the delivery.

5. Returns and Refunds

5.1. Bitmart only accepts returns of products that are unopened and returned within 7 days of delivery.
5.2. Refunds are only offered on products that are in their original packaging and in working order.
5.3. If the installer or client under-specced the job, Bitmart cannot accept a return if they made the incorrect calculations.
5.4. All returned products will be inspected and tested, and their serial numbers checked. The supplier will be contacted to approve a credit refund if all conditions are met.

6. Warranties

6.1. All electrical consumable goods carry a standard 6-month warranty.
6.2. All Sunsynk inverters and batteries paired together carry a 10-year warranty. All Sunsynk warranty claims are to be done directly with Sunsynk.
6.3. Bitmart can facilitate the warranty on other products directly with the suppliers.

7. Dispute Resolution

7.1. Any disputes or complaints should be emailed to info@bitmart.co.za
7.2. Disputes or complaints posted on public forums become sub judice, and Bitmart will engage legal representatives to resolve the matter further.

8. Limitation of Liability

8.1. Bitmart does not accept any liability or loss that may arise from any product sold on our website.
8.2. All products must be handled by qualified professionals and installed according to the requirements set forth in the installation guides and rules of the product.

9. Personal Information

9.1. Bitmart collects only the Name, Surname, Email address, and contact number provided by the client on checkout to fulfill the order and communicate with the client.
9.2. Bitmart will not disclose any personal information to any third party unless required by law.

10. General

10.1. These Terms and Conditions constitute the entire agreement between the client and Bitmart and supersede any prior agreements or understandings, whether written or oral.

11. Refunds

11.1. Products that want to be refunded must be returned in their original packaging and will be subject to a cancellation/handling/penalty fee of between 5% and 20% (The nature of special orders with outside suppliers dictate this rate)

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